Repeat Prescription Timescale Update

Dear Patients and other Stakeholders,

Due to increased demands for our Doctors services in the past years Ashlea Medical Practice has decided from 1st of April 2022 to increase the turnaround time for repeat prescriptions from 3 to 5 working days.

With increased number of patients and need for doctor appointments going up constantly, current turnaround does not give us enough time to ensure safe practice.

Increasing waiting time will allow our Doctors to review patient’s medication on a more regular basis, increase the number of appointments we will be able to offer and free-up our admin staff to answer more phone calls.

There are multiple ways to order a prescription and Ashlea Medical Practice is aiming to do it as easy and convenient for you as possible.

You can order via:

  • NHS App on your smartphone – available 24/7 – www.nhs.uk/nhs-app
  • Our website – available until we reach safe capacity- www.ashlea.nhs.uk
  • Your local pharmacy – can be arranged on a day of your collection for the next pick up
  • Drop in a request to the surgery

Due to patient safety and confidentiality we are not able to take phone requests for your medication.

Our team is here to help if you have any questions, concerns or need a practical advice of using any of the above systems.

We would like to thank you for your ongoing support and understanding in these difficult times.

Yours,
Ashlea Medical Practice Team